About the role

Handle inbound and outbound customer calls and follow through on service requests.

Responsibilities

Identify customer needs; log accurate C4C tickets for spare parts, maintenance, warranty, complaints and inquiries; assign and monitor tickets against service targets; retrieve voice messages and return calls; route calls correctly; conduct follow-up, survey and promotional campaigns; complete training and meet service quality and productivity targets.

Qualifications and experience

Diploma in a relevant field; fresh graduates and candidates with 0–2 years of experience. Customer service, customer data management, CRM, satisfaction measurement, process improvement and quality control skills.

Company information

alfanar is a Saudi engineering, manufacturing and construction group headquartered in Riyadh. Its electrical manufacturing arm, alfanar Electric, produces low-, medium- and high-voltage electrical products.

Application details

Employer posting date: 6 October 2026. Salary, benefits and employment schedule were not specified. Confirm workplace arrangements with the employer; the on-site category reflects the listed Saudi work location and role duties.

Official vacancy and current terms. Apply using the employer’s application link.